Refund Policy

This Refund Policy explains when refunds may be issued for bookings made with Adventure Andaman and how they are processed. Refund eligibility depends on the Cancellation Policy, the type of service booked, payment status, and the rules of underlying suppliers.

1. General Principles

• Refunds are considered only for confirmed cancellations that qualify under applicable policies.
• Refunds, when approved, are normally processed to the original payment method used for the booking.
• Adventure Andaman acts as a booking facilitator and organizer. Refund amounts may be limited by what suppliers recover after their cancellation charges.
• Non-refundable fares, promotional rates, and special offers are clearly treated as non-refundable unless a supplier grants an exception.

2. Refund Eligibility

You may be eligible for a refund when:

• You cancel within a permitted window and supplier charges allow a partial or full recovery.
• A supplier cancels a service and authorizes a refund or credit.
• We cannot provide a reasonable alternative after a supplier failure or permitted itinerary change.
• A duplicate payment or verified billing error occurred.

Refunds are generally not available for:

• No-shows or unused services without prior cancellation approval.
• Services already consumed (completed activities, used ferry tickets, completed transfers).
• Third-party expenses not booked through Adventure Andaman.
• Personal reasons such as change of mind after non-refundable supplier confirmation.

3. How Refund Amounts Are Calculated

Approved refunds are calculated as:

Amount paid − supplier cancellation charges − non-recoverable third-party costs − applicable administrative or processing fees (if disclosed at booking)

If only part of your itinerary is cancelled, the refund will reflect the value of the affected component only.

4. Refund Processing Time

After a refund is approved in writing:

• Internal processing typically begins within 3–5 business days.
• Bank, card, UPI, or payment gateway settlement may take an additional 7–15 business days, depending on your bank or card issuer.
• Refunds for bookings paid in cash or bank transfer may require valid bank account details and additional verification.

We are not responsible for delays caused by banks, payment gateways, or public holidays.

5. Refunds vs Credits

In some cases, especially near travel dates or during operational disruptions, we may offer a travel credit for future booking instead of a cash refund. Credits are optional and will be offered only with your consent unless supplier rules require credit-only treatment.

6. Chargebacks and Payment Disputes

If you raise a chargeback or payment dispute with your bank while a refund request is open, we may pause internal processing until the dispute is resolved. We encourage customers to contact us first so we can review the booking fairly and reduce unnecessary disputes.

7. Supplier Refund Limitations

Ferry operators, hotels, and activity providers may refund only a portion of the fare or may issue credit notes instead of cash refunds. Adventure Andaman cannot refund more than the amount recovered from suppliers plus any portion we are able to waive at our discretion.

8. Force Majeure

During events such as cyclones, port shutdowns, or government travel restrictions, refunds depend on supplier policies and insurance coverage (if any). We will communicate available options as information is received from operators and authorities.