Hotel Policy

This Hotel Policy applies to hotel and resort reservations arranged by Adventure Andaman as part of a package or standalone booking. Hotel services are provided by independent properties and are subject to their house rules.

1. Confirmation and Allocation

• Hotels are confirmed based on category or similar standard quoted at booking, not necessarily a specific room number or building wing.
• Allocation is subject to availability at check-in. Early requests for specific rooms or views are requests only, not guarantees.

2. Check-In and Check-Out

• Standard hotel check-in and check-out times apply unless your confirmation states otherwise (commonly afternoon check-in and late morning check-out).
• Early check-in and late check-out are subject to availability and may incur additional charges payable at the hotel.
• Hotels require valid government-issued photo ID for all adult guests. Foreign nationals must present passport and visa details as applicable.

3. Room Category and Substitutions

If the confirmed hotel or room category is unavailable due to overbooking, maintenance, operational issues, or force majeure, Adventure Andaman or the hotel may provide accommodation of equal or higher category in the same or nearby property. If only a lower category is available, a fair rate adjustment or refund for the difference may be considered.

4. Occupancy and Extra Guests

• Maximum occupancy limits must be respected.
• Extra persons, beds, or child without bed options must be declared at booking.
• Undeclared guests may be refused entry or charged directly by the hotel at property rates.

5. Meals and Inclusions

Meal plans (room only, breakfast, half board, etc.) are as stated in your confirmation. Meal timings and menus are controlled by the hotel. Special dietary requests will be passed on but cannot be guaranteed.

6. Property Rules and Damages

Guests must follow hotel policies regarding smoking, alcohol, pool use, noise, and access hours. You are responsible for damage to hotel property caused by you or your party. The hotel may charge repair or replacement costs directly.

7. No-Show and Early Departure

Failure to arrive on the booked check-in date without notice may be treated as a no-show and charged according to hotel policy. Shortening stay after check-in may not qualify for refund of unused nights.

8. Complaints During Stay

Report service issues to the hotel front desk immediately and notify Adventure Andaman support so we can assist while you are on property. Post-stay complaints are harder to resolve with suppliers.